SafeFixHome (“SafeFixHome,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have regarding your information.

Our website and services are intended for customers located in the State of Washington, United States.

1. Information We Collect

When you contact us, request a quote, book a service, use our forms, or communicate with us through our website, we may collect information you voluntarily provide, including:

• full name
• email address
• phone number
• service address
• city, state, and ZIP code
• apartment name, building name, apartment number, suite number, or unit number, if applicable
• details of your service request
• preferred date or scheduling details, if provided
• photos, files, or other materials you choose to upload to help explain your request

2. Photos and File Uploads

In some cases, our website may allow you to upload photos or files to help us better understand your service request.

These uploads may include images of a property, room, repair issue, equipment, vehicle, or service area.

By submitting files, you confirm that:

• you have the right to share them
• they are relevant to your request
• they do not violate the privacy or rights of another person

We use uploaded photos and files only for legitimate business purposes related to your request, such as reviewing the issue, preparing an estimate, planning service, or communicating with you.

Please do not upload sensitive personal documents, financial information, government identification, or other confidential information unless we specifically request it for a lawful reason.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• date and time of access
• general site activity and navigation behavior

We collect this information to help operate the website, improve performance, maintain security, and better understand how visitors use our site.

4. How We Use Your Information

We may use your information to:

• respond to your inquiries
• review and evaluate service requests
• provide estimates or service recommendations
• schedule appointments or follow up on requests
• communicate with you by phone, text, email, or live chat
• review uploaded photos or project details
• improve our website, services, and customer support
• maintain website security and prevent misuse
• comply with legal obligations and protect our business

We collect and use only information that is reasonably necessary for these purposes.

5. Calls, Text Messages, and Emails

If you provide your phone number or email address through our website, you agree that we may contact you regarding your inquiry, quote, appointment, scheduling, or related customer service matters.

This communication may include:

• phone calls
• text messages
• emails

We do not use your contact information to send unrelated spam.

6. Live Chat Communications

Our website may offer a live chat feature so you can contact us directly.

When you use live chat, we may collect:

• your name
• email address, if provided
• phone number, if provided
• the content of your messages
• technical information associated with the chat session, such as browser or device details

We use this information to respond to your questions, assist with service requests, improve customer support, and maintain records of communications.

7. Google Analytics

Our website may use Google Analytics to help us understand how visitors use the site.

Google Analytics may collect information such as:

• pages visited
• time spent on pages
• device and browser information
• approximate location based on IP address
• general website interaction data

This information helps us improve website functionality, understand which services interest visitors most, and make the site more useful.

Google Analytics may use cookies or similar technologies.

8. Google Maps

Our website may use Google Maps or related map features to show location or service area information.

When Google Maps is loaded, Google may collect technical information such as your IP address, browser information, and usage data in accordance with Google’s own policies.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• keep website features working properly
• remember basic preferences
• support forms and chat functions
• improve performance and user experience
• understand site usage through analytics

You can usually control cookies through your browser settings. Disabling cookies may affect how certain features of the website function.

10. Sharing of Information

SafeFixHome does not sell, rent, or trade your personal information to third parties.

We may share limited information only when reasonably necessary to:

• provide requested services
• operate our website or business tools
• comply with legal obligations
• protect our rights, customers, or property
• investigate fraud, misuse, or security issues

11. Third-Party Services

We may use third-party providers for website hosting, analytics, chat tools, file handling, email delivery, maps, and related website functions.

These providers may process limited information as needed to support the website or business operations. Such providers operate under their own terms and privacy policies.

12. Data Retention

We retain information only for as long as reasonably necessary to:

• respond to requests
• provide service-related communication
• maintain business records
• resolve disputes
• comply with legal or tax obligations
• protect against fraud or misuse

When information is no longer reasonably needed, we may delete it or stop actively using it.

13. Data Security

We take reasonable administrative, technical, and practical measures to help protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children through our website.

15. Your Privacy Rights

Subject to applicable law, you may contact us to:

• request access to the personal information you provided
• request correction of inaccurate information
• request deletion of your information, where appropriate
• ask questions about how your information is handled

We will review reasonable requests and respond as required by applicable law.

16. Washington-Only Service Area

SafeFixHome currently operates and markets its services only within the State of Washington. Information submitted through the website is intended for service-related communications within that service area.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted means you accept the updated policy.

18. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

SafeFixHome
Email: safefixhome@gmail.com