SafeFixHome (“SafeFixHome,” “we,” “our,” or “us”) provides services through our website and related communication channels.

These Terms of Service explain the rules and conditions for using our website, requesting services, submitting booking inquiries, receiving estimates, and communicating with us through forms, email, text message, phone, or live chat.

By using this website or submitting a request, you agree to these Terms of Service. If you do not agree with these Terms, please do not use this website or submit a service request.

Our website and services are intended for customers located in the State of Washington, United States.

1. Use of This Website

This website is intended for individuals who are at least 18 years old and legally able to request services and enter into service-related agreements.

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, availability, or proper use of the website.

2. Services

SafeFixHome provides home and service-related assistance, including services listed on the website, such as:

• General Home Tasks
• Furniture Assembly
• Moving Help
• Plumbing
• Landscaping
• Automotive

Service availability may vary depending on location, scheduling, workload, job details, access conditions, weather, travel distance, materials, safety considerations, and other circumstances.

We reserve the right to decline, reschedule, limit, or refuse any job or request at our discretion.

3. Service Requests and Booking

Submitting a form, message, email, text, phone inquiry, or live chat request does not guarantee that your job has been accepted, scheduled, or booked.

A booking is considered confirmed only after direct confirmation from SafeFixHome.

We may contact you to request additional details, photos, videos, address information, measurements, scheduling preferences, access instructions, or other relevant information before confirming a service.

4. Estimates and Pricing

Any pricing shown on this website is for general informational purposes only and may represent starting prices or general estimates only.

Final pricing is not guaranteed until we review the details of the requested job, including but not limited to scope of work, photos or videos, location, timing, access conditions, materials needed, and complexity of the task.

The final price may be confirmed only after consultation, review of the request, or further communication.

If the actual job differs from the original description provided by the customer, pricing may change, the appointment may be rescheduled, or the service may be declined.

5. Payments and Prepayments

In some cases, SafeFixHome may request a deposit, prepayment, partial payment, material payment, or reservation payment before a service is scheduled or performed.

Whether a prepayment is required depends on the type of job, scheduling needs, materials, travel, time reservation, urgency, or other job-related factors.

Any payment terms will be communicated directly before confirmation when applicable.

6. Cancellations and Rescheduling

We ask that customers cancel or reschedule at least 24 hours in advance whenever possible.

Late cancellations may affect scheduling availability and may result in the loss of any prepayment or deposit, if one was required for that booking.

We reserve the right to reschedule appointments due to weather, traffic, prior jobs running longer than expected, emergencies, safety issues, illness, access problems, or other operational reasons.

7. Arrival Times

Any arrival time provided by SafeFixHome is an estimate only.

Actual arrival times may vary due to traffic, job delays, weather, emergencies, customer-related delays, access issues, or other factors beyond our control.

We do not guarantee exact arrival times unless specifically confirmed in writing.

8. Customer Responsibilities

By requesting service, you agree to provide accurate, complete, and truthful information about the job.

This includes, where applicable:

• the nature of the work requested
• service location or city
• photos, videos, or descriptions
• access details
• timing needs
• relevant conditions that may affect the work

You are responsible for ensuring safe and reasonable access to the property, area, item, or vehicle involved in the requested service.

If important details are missing, inaccurate, misleading, or changed after booking, SafeFixHome may update pricing, reschedule the appointment, or decline the service.

9. Right to Refuse or Stop Service

SafeFixHome reserves the right to refuse, cancel, limit, or stop any service at any time if, in our judgment:

• the conditions are unsafe
• the request is unlawful or inappropriate
• access is not reasonably available
• the scope of work is materially different from what was originally described
• the customer behaves aggressively, abusively, or inappropriately
• the requested task is outside our business scope or practical ability
• the work may require a license, permit, certification, or authorization not offered through our business

10. Refunds, Materials, and Supplies

Materials, parts, and supplies may be provided either by the customer or by SafeFixHome, depending on the specific job.

Material responsibility, selection, availability, suitability, and final cost may vary by project.

Unless otherwise clearly agreed in writing, materials, products, parts, or supplies purchased, ordered, reserved, prepared, opened, cut, used, installed, or specially obtained for a job are generally non-refundable.

Any possible return, exchange, refund, or credit related to materials may depend on supplier policies, item condition, timing, and whether the item is returnable.

11. No Guarantee of Specific Results

SafeFixHome does not provide a full warranty or guarantee on services, labor, outcomes, customer-supplied materials, third-party products, or materials used in connection with a job.

We also do not guarantee specific results, appearances, performance outcomes, or long-term conditions for every service.

However, if an issue was clearly and directly caused by our own mistake, we may review the situation and, when reasonably possible, attempt to correct or address the issue at our discretion.

Any such correction is not a full warranty and will depend on the specific circumstances, condition of the work area, materials involved, time passed, and whether a correction is reasonably and practically possible.

Any information provided on the website or during communication is for general business and service purposes only and should not be interpreted as a promise of a specific result.

Results may vary depending on the condition of the item, property, installation environment, prior damage, customer instructions, materials used, hidden conditions, and other factors.

12. Website Content and Accuracy

We try to keep the information on this website accurate and up to date. However, we do not guarantee that all information, pricing, descriptions, images, availability, or content on the website is complete, current, or error-free at all times.

SafeFixHome may update, revise, change, or remove website content, service descriptions, pricing information, and availability at any time without prior notice.

13. Intellectual Property

All content on this website, including but not limited to text, branding, business name presentation, service descriptions, layout, graphics, logos, design elements, and custom written content, is the property of SafeFixHome unless otherwise stated.

You may not copy, reproduce, republish, distribute, modify, reuse, sell, or exploit any part of this website or its content without prior written permission from SafeFixHome.

14. Third-Party Services and Links

This website may include or rely on third-party tools, services, features, embeds, platforms, maps, forms, payment tools, or communication tools.

SafeFixHome is not responsible for the content, policies, availability, or practices of any third-party website, platform, or service.

Your use of any third-party service is subject to that third party’s own terms and policies.

15. Limitation of Liability

To the fullest extent permitted by law, SafeFixHome shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

• use of this website
• inability to use this website
• delays or scheduling changes
• service refusal
• pricing changes
• website errors or interruptions
• communications sent through forms, text, email, phone, or chat
• customer reliance on general website information

All services, estimates, scheduling information, and website content are provided on an “as is” and “as available” basis.

16. Indemnification

You agree to indemnify and hold harmless SafeFixHome from and against claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your violation of these Terms, or your submission of false, incomplete, misleading, or unlawful information.

17. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect submitted information.

18. Changes to These Terms

SafeFixHome may update or revise these Terms of Service at any time without prior notice.

Any updated version will be effective once posted on this website. Your continued use of the website or continued communication with us after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Washington, without regard to conflict of law principles.

20. Contact Us

If you have any questions about these Terms of Service, you may contact us at:

SafeFixHome
Email: safefixhome@gmail.com
Text: +1 (253) 656-8563
Website Contact Form: available on our website
Live Chat: when available on the website